Follow the steps on Apple’s How to create a bootable installer for macOS – Apple Support webpage to download the macOS Big Sur app and create bootable media. You must use the Safari browser.
Boot a Mac from a Bootable Drive (Intel processor)
Please review this page for all known issues and solutions on MacOS systems. Local Onsite IT will be responsible for resolving end user problems that are covered on this page.
For issues that require technical expertise after local support has been exhausted, the Bureau Unix Technical Support Team (BUTST) members are available to work directly with the IT Specialist, but …
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Watch macOS Big Sur Jamf Enrollment ABM on Microsoft Stream.
The Department of Interior has enabled Apple Business Manager (ABM) functionality, which allows Jamf to have enhanced device supervision, security, and configuration capabilities on or off the USGS/DOI network.
Since March 1, 2021 newly purchased Macs from …
Welcome to the macOSX Troubleshooting page. When you are experiencing issues on a macOS device, please follow these steps. Please note, not all macOS issues are a Jamf issue.
Having hardware issues or weird USB issues? Reset the SMC and NVRAM.
Resetting the System Management Controller (SMC)
The system management controller is responsible for managing behaviors related to these …
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JAMF is an IT Management tool for Apple devices and has replaced Centrify for AD authentication, binding, and configuration of MacOS hardware in the USGS. As a part of the Centrify to JAMF migration, the baseline supported Operating System for MacOS will be moving from Mojave to Catalina. The JAMF service is managed by the Enterprise Services team. The BUTST …
The EOL Exception Form is not accepting exception requests for these operating systems. Sites that have a compelling business case for allowing these OS’s to remain on the network past the July 29, 2022 deadline should open a ticket with the Enterprise Security Standards …
The USGS has required that all computers be updated to Microsoft Office 365 by June 30th, 2018. Connecting to a personal OneDrive volatiles DOI policy, therefore is prohibited on the DOI network.
