Mac OS – Adobe Creative Cloud App: User appears to sign in but is immediately signed out 

Overview 
Instructions for fixing problems with the Adobe Creative Cloud sign-in process.  Users are able to sign-in but the app immediately signs them out. 

Steps 

1. Close all the Creative Cloud Application processes from the Activity Monitor: Adobe CEF Help, Adobe Desktop Service, Adobe CRDaemon, Adobe IPC Brocker, CCXHelper, Core Sync, Core Synchelp  
2. Drag and drop the Adobe Creative Cloud, Adobe Creative Cloud Experience and Adobe Application Manager to Trash 
3. Drag and drop the Creative Cloud Desktop app from the Adobe Installer Folder in Utilities to trash 
4. Drag and drop the Creative Cloud Desktop app from the Application to trash  
5. Delete all the adobe folders and creative cloud folder from /library>>application support>>adobe  
6. Delete all the adobe related folders and files and creative cloud folder and related files from /library>>application support>>Logs  
7. Delete all the adobe related folders and files and creative cloud folder and related files from /library>>application support>>Preferences  

**Delete the files OOBElib, pDap, NGL from both the locations ie, Logs and Preferences.  
 

8. Delete all the adobe related folders and files and creative cloud folder and related files   from ~/library>>application support>>Logs  
9. Delete all the adobe related folders and files and creative cloud folder and related files from ~/library>>application support>>Preferences  

**Delete the files OOBElib, pDap, NGL from both the locations ie, Logs and Preferences.  
 

10. . Run the Creative Cloud Cleaner Tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html )  
11. Empty recycle bin  
12. Restart the system.  
13. Install creative cloud (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html )  
     
    Please scroll down and choose from the alternate option from the download link to download your creative cloud.
     
14. Sign in back to the creative cloud Application. 

If these steps do not work first time repeat steps 1 more time or contact adobe technical support for assistance. Go to adobe.com/support and select the chat icon lower right and choose get started under Account or Product Support.